We strive to make returns straightforward and hassle-free while maintaining equitable conditions for all customers. Our standard return window extends 30 days from the delivery date for most products. To qualify for return, items must remain in new condition with original tags attached and packaging in pristine state. All components, manuals, and accessories that originally accompanied the product must be included in the return shipment. Products that have been worn, used, or modified cannot be accepted for return under any circumstances.
The return process begins by contacting our customer support team to obtain a return authorization number and specific instructions for your return shipment. Unauthorized returns sent without this documentation may be refused at our receiving facility. Upon receipt of your return, our quality assurance team will examine the items to ensure they meet our established return criteria. Approved refunds will be processed within 10-14 business days to your original payment method. Shipping charges from the original order are not refundable unless the return is necessitated by our mistake or a product defect.
Exchanges for different sizes, colors, or product variations are subject to availability and identical condition requirements as standard returns. If your preferred exchange item is unavailable, we will issue a refund to your original payment method. Some product categories feature specific restrictions, including intimate apparel, custom-configured products, and items explicitly marked as final sale. We cannot accept returns of products that have been used or show wear indicators, nor can we accept returns missing original packaging and documentation. For your protection, we recommend using a trackable and insured shipping method when returning items and maintaining your shipping receipt until the return process finalizes completely. During high-volume periods, additional processing time may be necessary to ensure each return receives the careful attention it deserves.